Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Wherethen £44 a month. £27. 50: Based on taking the Big Kahuna Movies & Sports bundle. D01 C9W8. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Alternatively, you may be charged a fee for failing to return the equipment in a timely manner. This means that customers who have old Virgin Media equipment, that we can’t redeploy, canReturning Virgin Media Equipment in Virgin Media: TiVo® service 09-07-2023; Recycle old media box turned to collection - confused in Virgin Media: TiVo® service 20-03-2023; Returns in Virgin TV V6 10-02-2023; Netflix signed out after two weeks saying restart membership in Stream from Virgin Media 16-01-2023Virgin Media Verified account. Registration is fast, simple and absolutely free so please join our community. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. . on 07-05-2023 08:56. Main menu; Bundles. No notification sent, no kit arrived today. Are them looking to cancels your Virgin Media account? Use ours contract cancellation guide used all demands relationship to leaving Virgin Media. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting (which sounded like a lie tbh). Are thou looking to cancel our Virgin Media account? Use our contract cancellation guide fork view queries relating to leaving Virgin Media. They’re super knowledgeable on all our products and services. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. You can order prepaid returns packaging on the following page and take it to your local collect plus store. Their Resolution Team emailed me in Dec22, gave me a complaint number and informed me. Whether you have a fault with your service that needs fixing, or you’re just having Virgin Media installed, we’ll send you one of our engineers at no extra cost*. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. Hi all,. End day it's virgin media's equipment. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Place. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Final payment in Collections. If you’re on one of our 30 day rolling contracts, you’ll need to pay an additional one-off flexi. Any remaining balance will be applied to subsequent bills until the credit is used. Step 2: Label your package. Hi, Hope all are well. on 28-10-2022 09:20. co. Apply to Virgin Media jobs now hiring in Brands Hatch on Indeed. Home Phone. Browse Virgin Media Virgin Media Community. The Virgin Media Collections ‘Starter’ package is an 18 month contract, if you choose to terminate your package before the minimum term then you may be charged. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Returns team were useless for us. Pack up your equipment in the Virgin Media recycle kit provided. You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours, probably longer. Virgin Media Connect App: Requires iOS 9 or later and Android 5 or later. I've called the contact centre twice and they can't find any record of a job to c. The Virgin Media team is available Monday through Friday, 8 a. Our Products. All Virgin Media equipment is clearly branded. 86Gary. People enjoy this job; Good employer; Good shift notice; Respectful managers; Proper breaks; 7. 6 followers 4 connections. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. We deliver over 140,000 home visits annually in the Republic of. Virgin Media has launched its first 4K TV set-top box, offering four times the resolution of high definition broadcasts. On this letter, there is a label sticker. Your equipment will be delivered by the courier company, DPD. Oct 2021 - Present2 years 1 month. If we can’t collect it, we’ll send you our free. We are not open on Saturday or Sundays. Don’t. VM don't need the ethernet or coaxial cables returning. Options. You also have not sent me any packaging to return the equipment. Shop. Monday to Saturday: 9am – 9pm (Local time) Sunday: 10am – 7pm (Local time)Sorry to hear that the arranged collection was not complete and that you were charged for not returning the equipment on time. Virgin Media employs 8,988 employees. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. Or stream, control and manage. You don't need to return ethernet or HDMI cables or remote controls. 22-08-2023 09:32 - edited 22-08-2023 09:36. The second method is to send an email to Virgin Media requesting a return kit. on 18-08-2022 14:29. co. Virgin Mobile billing. Whether you're upgrading, downgrading, disconnecting or leaving us, the first step is to let us know either online or over the phone Once the change is registered, our system can. Packages ; Large ; TV ; Landline ; Mobile ; For business ; Diverse Stuff. You can also email EquipmentReturns@virginmedia. They have messed my bills up and after 2 conversations this week, they have decided to restrict my services even though they told me it was their issue so my services wouldn’t be restricted! So now need to speak to collections! Thank you Build the ideal Virgin Media package for your unique needs. However, their delivery partner Contactengine doesn't seem to specify a time window and there is no way one can contact them. in Virgin TV 360 Wednesday; Advice please re c130 fault in Virgin Media: TiVo® service 18-10-2023; Why is it almost impossible to actually get a stream box? in Stream from Virgin Media 11-10-2023; moving from V6 Tivo to 360 in Virgin TV 360 13-09-2023Posted 1:21:33 PM. Call us on 150 from your Virgin Media home phone or 0345 454 1111* from any other phone. ie. They provide telephone, television. You'll be provided a. Is it easy to cancel Virgin Media? Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Their Resolution Team emailed me in Dec22, gave me a complaint number and. I contacted VM via WhatsApp and then phoned VM collections dept. Then enter your email address, and click on email me my new label and follow the instructions. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Volt. Compare TV, broadband and phone; Oomph bundlesYour responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. Working hard to help connect the nation, shop our offers and order online. Although I moved recently I've already returned the old equipment. If you want to record TV, you would need TV 360 which would need a co-ax connection as well as the WiFi connection. Browse Virgin Media Virgin Media Community. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. on 15-11-2022 15:14. It is usually a mail returns bag or a plain flat-pack returns box. Thanks Alex, due to the advice I received on here, I have been able to return the equipment to Virgin with no hassle at all. We would like to show you a description here but the site won’t allow us. Am you looking to cancel your Virgin Media account? Use our contract cancelling guide forward all inquire relating for leaving Virgin Media. customer collections virgin media jobs. co. HistoryVirgin Media recollecting old equipment. You have contacted me this week again about sending the old one back to you. so i obviously refused that and went onto the 2nd person, they told me that £31. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. com) to arrange an appointment for our collection team to come round and pick it up. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. Our Products. In addition, this is not a new problem because. You can ret. Equipment collection after you close your account After the 30 days' notice, our couriers at Actavo will make contact with you to arrange collection of the equipment. Reviews from Virgin Media employees about working as a Collection Agent at Virgin Media. Virgin Media phone numbers. Follow these steps to install your virgin Media Broadband, TV and Phone service. Early Disconnection Fees - Classic contracts. I dont have the - 5205783. Quickstart is the quickest and easiest way to setup our services. Should the issue remain unresolved then consider emailing Virgin Media's Data Protection Officer ([email protected] November 2020. on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Early Disconnection Fees - Classic contracts. 00 so why is it that a customer of virgin is offered so much higher. This is what’s known as being a member of the Distributor Take-back Scheme (Virgin Media Ltd 9585). Partial disconnection - Removing one or more products/services from your account, but remaining a Virgin Media Business customer with other products/services. Virgin Red has opened its doors on an exclusive, invitation-only basis – with groups of new members joining the new Virgin Red app over the course of several weeks. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. , and Saturday and Sunday, 8. Sort by: relevance - date. Pay not so good for. Compare TV, broadband and phone; Oomph bundles Your responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. All Virgin Media equipment, except the Stream product, require co-ax connection. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Media’s website. Sign in . Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. | Read 3,621-3,640 Reviews out of 74,487The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. Booking an engineer is easy with Virgin Media. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. View company reviews & ratings. ahhh the rubbish that is CS - you could try this. I made a collection booking for the return of my old TV box. 50 off cable bundle price a month, for first 12 months. Virgin harassing me with multiple debt collection agencies. £25. Kit collection. I was sent a final bill which included an Early Disconnection. My QuickStart self-install kit was meant to have been delivered on August 18th, but it didn't arrive nor have I received any notification from Virgin or Yodel. I have just received my TV box and my Gig 1 router. LONDON. on 07-02-2023 11:22. Not much development opportunity within collections, but can gain experience which you can take elsewhere. Unfortunately I do not have the original packaging, can I just hand over the Hub 4 in a carrier bag? Do I also need to return the coaxial and ethernet cables? Thanks in advance, Eduardo collection return 0 Kudos Reply To find your nearest collection point, just go to recycle-more. the enevolope they send is free. I had a text message last month saying a collector was in my area. If you can get Quickstart, you can choose one of two delivery options. Our Products. Our team are doing all they can to report scammers and get fake accounts taken down. Manage Your Account. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Go to Virgin Media support. I am anxious to return the unused equipment to avoid incurring any expense. Placed order for M1gig 12th August still not received modem. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. Hi, I moved from UK to Australia 2 months ago and was able to break out of my Virgin contract 3 months early. com asking me to book a date for my equipment to be returned. Virgin Mobile. Discount worth up to £352. Phone. com, the worlds largest job site. Apologies for any inconvenience. collections team manager at Virgin Media West Midlands, England, United Kingdom. Regional Customer Premise Equipment Collections Manager Job at Virgin Media – Sutton Function: Customer Contact Closing Date:27/01/2023 As a Regional Customer Premise Equipment Collections Manager, you’ll manage daily operations of collection team within designated areas, driving returns of CPE from disconnected customers. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. Discount worth up to £511. If your remote control has stopped working, first try changing the batteries. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). 2 out of 5 stars based on 20 anonymously submitted employee reviews. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. Broadband. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Thanks for posting on the Community Forums. If it’s not a technical issue you need help with then we’re here to support you on. 5k per year. Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). Virgin Media London, England, United Kingdom 1 week ago Be among the first 25 applicants See who Virgin Media has hired for this role No longer accepting applications. Hello. Virgin Mobile - Other legal stuff from 17 June 2022. Virgin Media Gets Very Weak Customer Support Rating. Also I noticed that the collection points used by Virgin have deveral different carriers sevicing them and I wanted to know which carrier to use. If for any reason you're unable to be in at the scheduled collection time, you can reschedule with Actavo by contacting them directly on 01 4405310 or by emailing. happyhippo207 • 3 yr. In that case you'll end up with VM. on 10-03-2023 19:57. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Also keep the receipt that you are given for tracking purposes. Skip to main content Accessibility Helped . After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again. The other side of your role includes re-contracting existing customers. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. Options. Equipment Collections Representative Virgin Media. If you think you’ve used the incorrect bank account details when paying via bank transfer. Delivery of equipment to current home address. This depends on the equipment you want to recycle. Apply to Virgin Media jobs now hiring in Gants Hill Station on Indeed. 9 months’ discount (£274. Equipment collection . Make a payment. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. But I'm still a customer. I have also been reminded each. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. Networking and WiFi. Many of the electrical and electronic items that we throw away can. You can contact our collector directly on 01. Connect Jade Billingham Team Leader for the Department for Work and Pensions (DWP) Dudley. Options. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. You can find loads of helpful information on. We can certainly check at our side for you to see if we can confirm the date for you. How it all works. Once you've got your equipment home, you may need some help setting it all up. Virgin Media is a telecommunications company. Here you’ll find all the help you need for Virgin Media related problems and issues. Packages ; Broadband ; TV ; Landline ; Portable ; For business ; Other Stuff. Your experience matters. in Managing Your Account - Cable 31-10-2022; How to get through to someone who has answers at Virgin - delayed instals and losing money in Managing Your Account - Cable 28-10-2022; Lack of consistency and coordination/update in Managing Your Account - Cable 22-10-2022Collections Team Manager at Virgin Media West Midlands, England, United Kingdom. Full time People enjoy this job; Good employer; Good shift notice. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. About our Virgin Landline help and support page. : £25K. Gateshead. VM sent packaging for equipment which was duly returned. Virgin Media is a telecommunications company. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. Full-time. 42 minutes ago. Join to view profile Virgin Media. Resolved “No phone for over a week” Resolved “Charged too much” Resolved “Incompetent and Apathetic!”. £8p/m extra or included with Gig1 or Volt. To return your equipment, simply click the link and follow the instructions. So you won’t need to hop around. A quick call to VM customer service, who confirmed that generally VM dont send out technical staff, whether it be engineers, installers or technicians to pick up. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply). Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Debt collectors have now made contact for payment. I was assured that I would not be billed the £40 (I'm owed £72 as a. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Step 3 - Label the box – a letter came with the. Hub 5: up to £75 per unit. Your job is not secure and the KPI are changed every time no good bad place. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. About Virgin Media. Imagine my surprise then when I today received an email from another debt collection agency, Oriel Collections, for the very same amount. For the second time of asking who regulates Virgin Media. Great. Search Search. Forum Team. 0k per year. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Chop and change TV, broadband and phone services to create the perfect deal for you. Virgin sent us packaging initially but then contacted us and told us that they had a team in the area so not to use the packaging/post option. Full time People enjoy this job; Good employer; Good shift notice. Find out more about Stream and how to get it here, or call 0345 454 1111 or 150 from a Virgin Media phone. Please join me on private message so I can locate your account and pass account security. here - 5396116. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. You’ll be provided a set number of homes to. Sign in . Tried to rebook and never got the email confirmation. Seacroft, England. I get no refund, no apology. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. The 1st retention person told me that the best they can offer me to keep me is actually £35. question now is about return equipment. They will either text or email you (from noreply@contactengine. You’ll be provided a set number of homes to visit per day through a handheld mobile device. What to View ; Switching ; Virgin Media and O2 ; Help. The engineer would not provide evidence that the equipment had been taken and said there would be no follow-up. richardsch. I have recently been contacted by a debt collection agency who say they are collecting a debt that I owe to VM! Now this apparently comes from two sims I purchased back in October 2020. I returned my Virgin media equipment to an O2 store (have the receipt) on 27. Unique you've got your equipment home, her may need some aid setting she. Further exclusions & legal stuff apply. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. Helps dispense four million medical prescriptions. If this does not work, or you've lost your remote control, you'll need to complete the remote control order. . Followers who post on Richard’s social media feeds have been targeted in private channels by people with fake accounts. Help? I'm getting emails and messages claiming to be from Virgin saying that ContactEngine will be collecting my equipment. In this. You can also contact our collector directly on 01 4405310 or email VMEquipmentCollections@actavo. I spoke with an agent on the 16tg Dec online and requested a new hub5 instead of my hub4 to match the 1Gig speed and Wi-Fi 6 , they package arrived on 21st and when opened it was hub 4 again 🤦🏻 ♂️ . on 14-12-2022 21:38. uk. New around here? Check out the do's and don'ts, in our Community FAQs. If your equipment came from anyone other than Virgin Media, you’re breaking the law and we’d advise you to stop immediately. I'm sorry to hear you've been struggling to send your Hub 3 back to us. I have cancelled my Direct Debit and would appreciate not being threatenedTo help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. 527 open jobs for Virgin. Alternatively, dial 0345 454 1111* from any other phone. Now received a txt to collect with confirm and reschedule the date typed address but no one has asked for new one only that I will receive a txt for a reminder of the date. Or dial 611 from your Virgin Plus phone. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Broadband. Customers can return. Skip until prime content Barrier-free Help . Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. Re: Problems returning my equipment. I've received three emails, two texts and packaging and packaging to return my router and WiFi extender - but I'm still a Virgin Media - 4968548Scroll down and click on create new label. Options. Hi. 中文客服熱線 (廣東話及國語) Call: 1-888-675-8333. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? ---. Not happy with virgin media and thank god I'm not one of their customers. 28 December 2011 at 1:11PM. It didn't offer me any options for issues on the closure of accounts. By Email: To download the relevant forms, please see visit our Help pages. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Just fill in the template below and post it as a comment, we'll let our team of engineers know so they can get things back to. Resolved “sms message received about winning money” Resolved “Credit limit” Resolved “Horrible cservices. In-Home Telecoms & Energy. I have cancelled my Direct Debit and would appreciate not being threatened To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. The equipment must be in its original box, with all relevant accessories and paperwork included. I am currently working as an Apprentice Support Specialist within Virgin Media, working in harmony with both the Future Careers and Operations side of the business. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. I contacted VM via WhatsApp and then phoned VM collections dept. 7 ★. Returns team were useless for us. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. Copy link to Tweet; Embed Tweet; Replying to @aisfagan. Connoleg. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). 1 ACCEPTED SOLUTION. Solved: Hi I changed my Virgin Volt contract and the equipment sent to me for the cancelled contract is no longer of use. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). Full time People enjoy this job; Good employer. The legal stuff. Learn about Virgin Media culture, salaries, benefits, work-life balance, management, job security, and more. Step 3 - Label the box – a letter came with the. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Since being taken over by an american company, not longer any loyalty to employees, lots of people leaving due to job satisfaction decline, but company does not seem to care. We all know and love the internet and TV services that can enter our homes through entry points. Today I have received an email and a text message regarding the return of my equipment and. You’ve clearly mishandled my data for this to happen and I. 99 annually. If the equipment was collected then it can take around 7 days or so to be processed on to the account. Introducing the My Virgin Media app . on 19-11-2022 18:06. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. I wouldn't worry, legally you've returned the hub when you hand it to their delivery service. Thank you for posting, welcoming you onto our community forum 😊. And Im being charged for equipment which I returned long ago. Bound on haupt content Accessibility Help .